# AI Agent Engineer at Duckie

- Company: Duckie (YC W24)
- What the company does: Build AI Support Agents in Minutes. Backed by Y Combinator.
- Company website: https://duckie.ai/
- Type: Startups (AI role)
- Level: Mid level
- Location: San Francisco, CA, US / Remote (US)
- Work setup: Remote
- Pay: $100K to $130K base salary per year (USD)
- Posted: 2026-08-06
- Apply by: 2026-10-08
- Apply: https://www.ycombinator.com/companies/duckie/jobs/McnwK78-ai-agent-engineer
- Page: https://www.1752.vc/careers/jobs/duckie-ai-agent-engineer/

## About the role

We're a small, fast-moving team. You'll have an outsized impact and own real customer outcomes from day one. As our AI Agent Engineer, you'll be the technical owner of getting Duckie live and performing inside our customers' businesses. You'll embed with customers, understand their support workflows, configure and tune AI agents, build integrations, and drive resolution rates up until the agent is delivering real value.

## What they're looking for

- Own end-to-end implementation of Duckie for new customers — from kickoff to a live, high-performing AI agent
- Configure, test, and tune AI agents to hit resolution targets, iterating on real ticket data
- Build and validate integrations with customer systems (Zendesk, Intercom, internal APIs, knowledge bases, and more)
- Partner directly with customer stakeholders (support leaders, ops, engineering) to define success criteria and drive toward them
- Act as the trusted technical advisor that expands accounts and keeps customers happy
- 2+ years in a technical, customer-facing role — forward deployed / solutions / implementation engineering, technical consulting, or similar

Tags: Engineering