# Sr. Customer Success Manager, North America at Duetto

- Company: Duetto
- What the company does: Backed by Battery.
- Company website: http://www.duettoresearch.com/
- Type: Startups
- Level: Senior
- Location: United States
- Work setup: On-site
- Posted: 2026-09-21
- Apply by: 2026-11-05
- Apply: https://job-boards.greenhouse.io/duettoresearch/jobs/8204698
- Page: https://www.1752.vc/careers/jobs/duetto-sr-customer-success-manager-north-america/

## About the role

At Duetto, you'll own the full post-sales journey for a portfolio of strategic hotel, resort, and casino accounts — from onboarding through renewal — acting as a trusted advisor who helps clients turn data into real revenue growth. You don't need to check every box to apply. If this role excites you and you bring real hospitality or SaaS CS chops, we'd love to hear from you.

## What they're looking for

- 6+ years in a customer-facing role in SaaS, hospitality tech, or revenue management, including experience with complex, multi-stakeholder accounts
- 3+ years in hospitality revenue management, with strong command of KPIs like RevPAR, ADR, RGI, ARI, and MPI, plus familiarity with profitability metrics like GOP and GOPPAR
- A track record of resolving thorny client issues independently and shaping account-level revenue strategy
- Comfort with Salesforce and reporting platforms like Tableau
- Genuine enthusiasm for working with AI-assisted tools and evolving how you work as new tooling comes online
- Fluent English, and authorized to work in the US without employer sponsorship

Tags: Customer Success