# Global Head of Support Engineering (US) at Dust

- Company: Dust
- What the company does: Dust connects your company knowledge, tools, and teams so you can create, share, and run agents across real workflows. Use different models for different tasks, with people in control. Backed by Sequoia and AI Grant.
- Company website: https://dust.tt/
- Type: Startups (AI role)
- Level: Principal and up
- Location: New York
- Work setup: On-site
- Pay: $240K to $350K base salary per year (USD)
- Posted: 2026-10-12
- Apply by: 2026-11-26
- Apply: https://jobs.ashbyhq.com/dust/bec10b58-7364-45f5-93fa-e031a289e630?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/dust-ai-support-engineering-lead-us/

## About the role

As our AI Support Engineering Lead , you'll own how Support is built and scaled at Dust. This is a deeply hands-on role. You'll take on the hardest customer issues when our agents fall short, but your job isn't simply to resolve them. You'll look for the pattern behind each issue and turn what you learn into better agents, automation, tooling, documentation, and product improvements. Over time, you'll help grow the team and shape how Support Engineering operates as Dust scales. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Every candidate and employee's success is measured against the same 3 dimensions: Aptitude, Attitude and Agency

Tags: Customer Experience

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/dust-ai-support-engineering-lead-us/