# Product Support Specialist at Dutchie

- Company: Dutchie
- Company website: https://dutchie.com
- Type: Startups
- Level: Mid level
- Location: Remote
- Work setup: Remote
- Posted: 2026-06-22
- Apply by: 2026-10-08
- Apply: https://job-boards.greenhouse.io/thedutchie/jobs/8603306002
- Page: https://www.1752.vc/careers/jobs/dutchie-product-support-specialist/

## About the role

Full-time, remote. Hours of operation are 5am–9pm PST, 7 days a week. Availability for evenings, weekends, and holidays is required - schedules are set through a vacation bid process that gives you structure and predictability while keeping the team covered.

## What they're looking for

- 2+ years in a customer-facing support role, preferably supporting a SaaS platform
- Strong written and verbal communication skills, you can explain a technical issue in plain language
- Comfort troubleshooting across multiple product surfaces simultaneously
- Strong documentation habits: your internal notes are actionable without follow-up
- Professional composure with frustrated customers in high-urgency situations
- Comfort working in web-based software, CRMs, and Google Workspace

Tags: Customer Support