# Operations Workforce & Capacity Planning Manager at Earnest

- Company: Earnest
- What the company does: Backed by Battery and a16z.
- Company website: http://www.earnest.com/
- Type: Startups
- Level: Senior
- Location: San Francisco, CA (Remote)
- Work setup: Remote
- Posted: 2026-09-17
- Apply by: 2026-11-01
- Apply: https://app.careerpuck.com/job-board/earnest/job/8210070?gh_jid=8210070
- Page: https://www.1752.vc/careers/jobs/earnest-operations-workforce-and-capacity-planning-manager/

## About the role

Earnies are committed to helping borrowers move forward with confidence by offering smarter borrowing options with a clearer path to taking control of their debt. If you’re as passionate as we are about our mission, read more below, and let’s build something great together. The Operations Workforce & Capacity Planning Manager, you will report to the Head of Operations.

## What they're looking for

- 7+ years of workforce management or capacity planning experience, including a WFM system implementation or major process build
- 4+ years supporting contact center operations, including forecasting, scheduling, and intraday management
- Strong analytical skills with the ability to turn workforce data into actionable recommendations
- Proficiency in SQL, Excel, and/or Google Sheets
- Experience partnering across Operations, Finance, Data, and technical teams

Tags: Business Operations