# Director, Customer Engineering ( AI Startup) at Eightfold AI

- Company: Eightfold AI
- What the company does: Backed by General Catalyst, Lightspeed and SoftBank VF.
- Company website: https://eightfold.ai/
- Type: Startups (AI role)
- Level: Principal and up
- Location: Santa Clara, CA, US
- Work setup: On-site
- Posted: 2026-07-17
- Apply by: 2026-10-12
- Apply: https://employee.eightfold.ai/careers/job/68762677265
- Page: https://www.1752.vc/careers/jobs/eightfold-ai-director-customer-engineering-ai-startup/

## About the role

Define the vision, operating model, and growth strategy for the Customer Engineering , Product Solutions and Support functions. Build, scale, and lead a high-performing global team; drive hiring, capability building, and leadership development. Establish a culture of ownership, technical excellence, and customer obsession. 10-15+ years of experience in enterprise SaaS, product implementation, solution architecture, or technical consulting. 5+ years in leadership roles, managing and scaling high-performing teams.

Tags: Customer Support