# Global Head of Customer Success and Value at Eightfold AI

- Company: Eightfold AI
- What the company does: Backed by General Catalyst, Lightspeed and SoftBank VF.
- Company website: https://eightfold.ai/
- Type: Startups (AI role)
- Level: Principal and up
- Location: US
- Work setup: On-site
- Posted: 2026-08-14
- Apply by: 2026-10-12
- Apply: https://employee.eightfold.ai/careers/job/68763295882
- Page: https://www.1752.vc/careers/jobs/eightfold-ai-global-head-of-customer-success-and-value/

## About the role

We're looking for a transformational customer leader who believes the next generation of Customer Success will look fundamentally different from traditional SaaS account management. You have: Most importantly, you believe Customer Success is not simply a relationship function. It is the discipline of turning technology into customer outcomes.

## What they're looking for

- Gross Revenue Retention (GRR) and Net Revenue Retention (NRR)
- Customer adoption and consumption, including of AI and agentic capabilities
- Time-to-value
- Customer health and risk reduction
- Demonstrated customer outcomes and ROI
- Executive engagement

Tags: Customer Success