# Senior Director / Vice President, Customer Support at Elation Health

- Company: Elation Health
- What the company does: Elation Health is a technology platform designed for independent primary care, delivering clinical-first solutions. Backed by Kapor Capital.
- Company website: https://elationhealth.com
- Type: Startups
- Level: Principal and up
- Location: Remote
- Work setup: Remote
- Pay: $180K to $250K base salary per year (USD)
- Posted: 2026-08-27
- Apply by: 2026-10-14
- Apply: https://www.elationhealth.com/about-us/careers?gh_jid=8160851
- Page: https://www.1752.vc/careers/jobs/elation-health-senior-director-vice-president-customer-support/

## About the role

We're looking for a Senior Director / VP, Customer Support to elevate customer service as a strategic lever for product excellence. This is not a traditional support leadership role—you'll own the end-to-end system that captures, routes, resolves, and learns from every support case, driving both immediate service quality and long-term case prevention through product roadmap influence.

## What they're looking for

- 7+ years building or scaling technical support/TSE organizations
- Proven track record running functions against hard SLAs and systematically improving them—not just maintaining baseline performance
- Deep people management experience: Built strong teams, culture, and outcomes, developed high-performing teams through coaching, leadership, and accountability
- Experience building or redesigning support career ladders and leveling frameworks that retain technical talent

Tags: Customer Support