# Service Operations Program Lead/Analyst at Element Biosciences

- Company: Element Biosciences
- What the company does: Element Biosciences develops genomic sequencing and multiomics technologies used in biological research, drug discovery, and diagnostic applications. Backed by Venrock.
- Company website: https://elementbiosciences.com
- Type: Startups
- Level: Senior
- Location: San Diego - Headquarters
- Work setup: On-site
- Pay: $97K to $118K base salary per year (USD)
- Posted: 2026-09-10
- Apply by: 2026-10-25
- Apply: https://job-boards.greenhouse.io/elementbiosciences/jobs/6179781004
- Page: https://www.1752.vc/careers/jobs/element-biosciences-service-operations-program-lead-analyst/

## About the role

We are seeking an organized and proactive Service Operations Program Lead/Analyst to own the operational backbone of our Service & Support organization. This role manages the systems, meeting cadences, and cross-functional programs that keep Technical Support, Customer Support Specialists, Field Application Scientists, and Field Service Engineers running smoothly as Element scales its install base and product portfolio.

## What they're looking for

- Bachelor's degree or equivalent practical experience plus 3-5+ years in service operations, program management, or commercial operations, ideally in life sciences or medical device instrumentation
- Hands-on Salesforce experience (cases, work orders, service resources)
- Experience with Jira or similar ticketing/project systems
- Strong meeting and program management skills across multiple recurring cadences
- Excellent written and verbal communicator, comfortable with executive-ready materials
- Preferred: experience supporting a field service org at a genomics or lab instrumentation company

Tags: Customer Support