# Director of Customer Success at Ellipsis

- Company: Ellipsis
- What the company does: Cloud platform for coding agents. Backed by Khosla.
- Company website: http://www.ellipsishealth.com/
- Type: Startups
- Level: Principal and up
- Location: San Francisco - Remote
- Work setup: Remote
- Pay: $150K to $190K base salary per year (USD)
- Posted: 2026-08-20
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/ellipsis-health/c82a8ecc-b1de-4054-a9c8-4102396374d1
- Page: https://www.1752.vc/careers/jobs/ellipsis-director-of-customer-success/

## About the role

We’re hiring a Director, Customer Success to own the post-sales lifecycle and define how Sage — our conversational AI care manager — is successfully deployed and scaled across enterprise healthcare organizations. In this role, you will lead customers through the transition from contract to operational reality. You will be responsible for ensuring that Sage, our autonomous voice AI assistant, becomes embedded in real clinical and operational workflows — not just launched, but adopted, measured, and expanded.

## What they're looking for

- Enterprise Customer Delivery Experience : 8+ years leading customer success, implementation, or delivery for complex enterprise SaaS or health technology customers
- Healthcare Environment Familiarity : Experience working with health plans, risk-bearing providers, MSOs, or regulated healthcare workflows involving PHI/HIPAA considerations and keen understanding of care management operations, workflows, and strategies
- Stakeholder Management: Proven ability to manage multi-threaded relationships across executives, clinical leaders, operational teams, and technical stakeholders
- Operational Process Building : Track record of turning ambiguous deployment environments into standardized workflows, playbooks, and repeatable processes
- Adoption & Retention Ownership : Experience driving measurable adoption, renewal outcomes, and expansion within existing accounts
- Cross-Functional Leadership : Demonstrated success coordinating work across Sales, Product, Engineering, and Operations to deliver customer outcomes

Tags: Sales