# Mid-Market Customer Success Manager at Elliptic

- Company: Elliptic
- What the company does: Blockchain analytics for financial crime risk management and compliance across crypto and digital assets. Innovate with confidence. Backed by SoftBank VF.
- Company website: https://www.elliptic.co/
- Type: Startups
- Level: Senior
- Location: New York, United States
- Work setup: Remote
- Pay: $100K to $130K base salary per year (USD)
- Posted: 2026-05-13
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/elliptic/1dfda8b8-d504-4cf6-b733-ffe3b1f5ca44
- Page: https://www.1752.vc/careers/jobs/elliptic-mid-market-customer-success-manager/

## About the role

Own the health, retention, and expansion pipeline across your mid‑market portfolio, tracking customer performance, engagement, and satisfaction to proactively mitigate risk and uncover opportunities for growth. Serve as the strategic point of contact for your in‑region customers - building strong relationships with both operational and executive stakeholders, guiding them toward best practices, and ensuring their ongoing success with Elliptic.

## What they're looking for

- Proven experience in Customer Success, Account Management, or Renewals within a B2B SaaS environment, managing mid-market customers with complex workflows or integrations
- Strong understanding of retention and renewal strategy, with a track record of forecasting pipelines accurately and mitigating churn risk
- Demonstrated ability to identify and drive expansion opportunities, aligning customer goals with measurable business outcomes
- Solid technical and product fluency, able to translate capabilities and insights into business value for customers
- Experience conducting strategic business reviews and delivering executive-level presentations that tell a clear value story
- Confidence using customer data, health scores, and analytics to identify trends, risks, and opportunities for growth

Tags: Customer Office