# Customer Engagement Manager at Ema

- Company: Ema
- What the company does: Ema, a Universal AI Employee, is the leading enterprise partner for building and deploying AI Agents across all roles and industries. Backed by Accel.
- Company website: https://ema.co
- Type: Startups (AI role)
- Level: Senior
- Location: San Francisco Bay Area
- Work setup: On-site
- Pay: $100K to $200K base salary per year (USD)
- Posted: 2026-03-24
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/ema/9940100e-5bbe-4b1c-a494-c56bb9a0d17d
- Page: https://www.1752.vc/careers/jobs/ema-customer-engagement-manager/

## About the role

The Customer Engagement Manager owns a portfolio of strategic enterprise accounts end-to-end: every engagement, every outcome, every relationship, every expansion opportunity. Think of this as the McKinsey Associate Partner model applied to enterprise AI delivery.

## What they're looking for

- 15+ years in enterprise technology delivery, consulting, account management, or customer leadership
- 5+ years owning enterprise accounts end-to-end: delivery, outcomes, relationship, and growth — not individual projects within someone else’s account
- Track record managing or directing delivery teams (Engineering Leads, TPMs, consultants) assigned to their accounts
- Post-go-live outcome ownership: measured ROI, tracked adoption, driven continuous improvement, and rebuilt trust after production issues
- Commercial accountability: grown account revenue through outcome-driven expansion, not just retention
- Enterprise stakeholder management at VP/C-level across multiple concurrent accounts

Tags: Post sales