# Head of Customer Engagement at Ema

- Company: Ema
- What the company does: Ema, a Universal AI Employee, is the leading enterprise partner for building and deploying AI Agents across all roles and industries. Backed by Accel.
- Company website: https://ema.co
- Type: Startups (AI role)
- Level: Principal and up
- Location: San Francisco Bay Area
- Work setup: On-site
- Posted: 2026-09-01
- Apply by: 2026-10-16
- Apply: https://jobs.ashbyhq.com/ema/d0c6232e-9a40-45d4-9355-0003343613c3
- Page: https://www.1752.vc/careers/jobs/ema-head-of-customer-engagement/

## About the role

Customer Engagement is where Ema’s promises become production systems. Our Customer Engagement Managers own delivery from signed SOW through go-live, stabilization, adoption, and value realization — across direct enterprise customers and partner-led deployments with global SIs. The function works; now it needs a leader to scale it.

## What they're looking for

- 12+ years in enterprise delivery — professional services, implementation, forward-deployed engineering, or technical customer success — with 4+ years leading customer-facing delivery teams
- You have shipped AI, automation, or workflow-orchestration systems to production for enterprise customers — and owned what happened after go-live: hypercare, stabilization, adoption, outcomes
- You have built, not just run, a function: hired and developed delivery talent, created playbooks and methodologies, and scaled a team through growth
- You are technically fluent in modern AI systems — LLMs, RAG, agents, evaluations, human-in-the-loop design, enterprise integrations and APIs — deeply enough to de-risk delivery decisions and call infeasibility early
- You are commercially literate: you have owned or heavily influenced scoping, capacity planning, utilization, and renewal/expansion outcomes
- You are calm under pressure, low ego, and outcome-oriented. Delivery problems stop with you. You reduce chaos, you don’t amplify it

Tags: Post sales