# Customer Engagement Advocate at EmployerDirect Healthcare

- Company: EmployerDirect Healthcare
- What the company does: See how Lantern’s specialty care platform connects employees to high-quality surgical care through our Network of Excellence for surgery.
- Company website: https://lanterncare.com
- Type: Startups
- Level: Mid level
- Location: Dallas, Texas, United States
- Work setup: On-site
- Posted: 2026-09-09
- Apply by: 2026-10-24
- Apply: https://job-boards.greenhouse.io/employerdirecthealthcare/jobs/5233659007
- Page: https://www.1752.vc/careers/jobs/employerdirect-healthcare-customer-engagement-advocate/

## About the role

A Customer Engagement Advocate (CEA) - similar to a patient advocate or customer service coordinator - handles creating a concierge, white glove level experience for members by navigating them through the surgical process. As the company's face to our members, the CEA plays a critical role in the success of the business by developing high-quality relationships and creating memorable experiences. A critical aspect of our CEA role is engaging and selling the value of our service to every member.

## What they're looking for

- High school diploma required, Bachelor's degree in healthcare administration, social services, public health, or related field preferred
- 1–3 years' experience in a customer service, service center, and/or sales enablement role
- Ability to work effectively in a team environment
- Strong written and verbal communication skills
- Strong critical thinking and problem-solving skills
- Ability to organize work activities to meet deadlines

Tags: Member Services