# Member Engagement Supervisor at EmployerDirect Healthcare

- Company: EmployerDirect Healthcare
- What the company does: See how Lantern’s specialty care platform connects employees to high-quality surgical care through our Network of Excellence for surgery.
- Company website: https://lanterncare.com
- Type: Startups
- Level: Mid level
- Location: Dallas, Texas, United States
- Work setup: On-site
- Pay: $70K to $80K base salary per year (USD)
- Posted: 2026-09-03
- Apply by: 2026-10-18
- Apply: https://job-boards.greenhouse.io/employerdirecthealthcare/jobs/5230492007
- Page: https://www.1752.vc/careers/jobs/employerdirect-healthcare-member-engagement-supervisor/

## About the role

Our Dallas floor runs on energy — a room full of Care Advocates working the phones, turning “I’ll deal with it later” into “okay, I’m scheduled.” As Member Engagement Supervisor , you’re the one who makes sure that energy translates into results. You’ll coach a team of Care Advocates in real time, listening to calls, jumping in with feedback right after a tough one, and building the skills that turn a good advocate into a great one.

## What they're looking for

- 2–3 years of experience in a contact center or call center environment
- 1+ year in a lead, team lead, or supervisory capacity — formal or informal
- Strong interpersonal and communication skills, with a genuine passion for coaching and team development
- Proven ability to manage multiple priorities in a dynamic, fast-paced setting
- Comfort with contact center tools and reporting dashboards (Salesforce, Five9, or similar)
- Healthcare, insurance, or outbound sales/case management experience preferred

Tags: Product