# Operations Manager, Member Service Operations at EmployerDirect Healthcare

- Company: EmployerDirect Healthcare
- What the company does: See how Lantern’s specialty care platform connects employees to high-quality surgical care through our Network of Excellence for surgery.
- Company website: https://lanterncare.com
- Type: Startups
- Level: Senior
- Location: Dallas, Texas, United States
- Work setup: On-site
- Pay: $95K to $110K base salary per year (USD)
- Posted: 2026-09-25
- Apply by: 2026-11-09
- Apply: https://job-boards.greenhouse.io/employerdirecthealthcare/jobs/5249410007
- Page: https://www.1752.vc/careers/jobs/employerdirect-healthcare-operations-manager-member-service-operations/

## About the role

If this sounds like you, we would love to connect to speak further about career opportunities at Lantern. Please apply to our role & someone from our Talent Acquisition Team will reach out to help you navigate our interview process.

## What they're looking for

- 5+ years of customer service or contact center experience, or Bachelor's degree (healthcare experience preferred)
- Experience managing and mentoring supervisors or frontline leadership
- Familiarity with reporting and analytics tools (Salesforce preferred)
- Experience leading a contact center environment
- Customer-centric focus with excellent written and verbal communication skills
- Strong sense of ownership and ability to work independently and in a small team

Tags: Product