# Customer Engineer at Encord

- Company: Encord
- What the company does: Encord is the multimodal data layer for physical AI. Manage, curate, annotate, and align petabytes of data - from sensor streams to video to text. Trusted by 300+ AI teams including Woven by Toyota, AXA, UiPath, Zipline, and more. Backed by Y Combinator and CRV.
- Company website: https://encord.com
- Type: Startups (AI role)
- Level: Mid level
- Location: New York
- Work setup: On-site
- Pay: $110K to $130K base salary per year (USD)
- Posted: 2026-06-30
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/encord/e85d5fb9-9efb-482b-813e-4d9c8c5f7c00
- Page: https://www.1752.vc/careers/jobs/encord-customer-engineer/

## About the role

This is a unique opportunity for an ambitious, multi-talented individual to help build our Customer Support function and have a massive impact on a high growth business. As a Customer Support Engineer, you will be working with our customers on building world-leading AI applications across a broad set of verticals including retail, insurance, and healthcare.

## What they're looking for

- Experience working with both high-touch and low-touch accounts
- Previous support experience is desirable
- Strong customer empathy — our customers are working on important, urgent, and interesting problems
- Demonstrated experience with SQL and scripting languages such as Python or Ruby
- Ability to understand customer queries and communicate problems and solutions to the internal team and back to customers at the appropriate level of detail and complexity
- A love of technology and the ability to talk about it confidently

Tags: GTM