# Customer Reliability Engineer at Endor Labs

- Company: Endor Labs
- What the company does: Backed by Lightspeed.
- Company website: http://faction.vc/
- Type: Startups
- Level: Mid level
- Location: Palo Alto, CA
- Work setup: On-site
- Posted: 2026-10-14
- Apply by: 2026-11-28
- Apply: https://job-boards.greenhouse.io/endorlabs/jobs/4743728005?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/endor-labs-customer-reliability-engineer/

## About the role

Customer Reliability Engineering (CRE) is the highest-level technical support function within Customer Solutions. It operates as an escalation function, a peer to Account Management and closely aligned with Post-Sales Field Engineering. CRE bridges customers and Engineering by owning complex product behavior in the field, so other post-sales teams can stay focused on strategic platform use rather than firefighting. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Own technical escalations end-to-end. Lead complex product issues from first report to resolution, coordinating across Customer Solutions and Engineering
- Run point on incidents. Lead response to global and customer-specific incidents, understand customer impact, and communicate clearly and proactively to technical users and executives alike
- Drive reliability and prevention work. Turn incident patterns into durable fixes, runbooks, tests, and guardrails so the product is easier to support at scale
- Partner across the company. Share field insights with account teams, Engineering, and Product, and raise the quality of technical support across Customer Solutions through mentorship and enablement
- Coordinate with Engineering and R&D. File, track, prioritize, and expedite resolution of critical customer bugs and complex technical issues, and make your own code contributions easy for them to review
- Balance reactive and proactive work. Respond to account-team-triggered escalations while investing in fixes that stop tomorrow's version of today's issue from happening

Tags: Customer Solutions

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/endor-labs-customer-reliability-engineer/