# Senior Technical Support Engineer at Endor Labs

- Company: Endor Labs
- What the company does: Backed by Lightspeed.
- Company website: http://faction.vc/
- Type: Startups
- Level: Senior
- Location: Panama
- Work setup: On-site
- Posted: 2026-09-24
- Apply by: 2026-11-08
- Apply: https://job-boards.greenhouse.io/endorlabs/jobs/4737712005
- Page: https://www.1752.vc/careers/jobs/endor-labs-senior-technical-support-engineer/

## About the role

Endor Labs is building the Application Security platform for the software development revolution. Modern software is complex and dependency-rich, making it increasingly difficult to pinpoint the risks that truly matter. Endor Labs solves this challenge by building a call graph of your entire software estate—enabling teams to clearly identify, prioritize, and fix critical risks faster. Sound interesting? Let’s talk if you want to be part of the next big leap in security innovation!

## What they're looking for

- Coordinate directly with Engineering and R&D teams to file, track, prioritize, and expedite resolutions for critical customer bug tickets and complex technical issues
- Act as a mentor and technical leader for Junior Engineers and the broader Technical Support team, driving technical depth and best practices across the organization
- Manage customer escalations with a high degree of empathy and urgency, balancing the requirements of key enterprise accounts alongside self-service users
- Partner with Product and Customer Success teams to identify patterns in customer friction, driving permanent product and process improvements to eliminate recurring issues
- Deliver exceptional customer communication via our support platform, ensuring concise, timely, and professional updates to technical users and executive stakeholders alike
- Optimize support tooling and processes as the team scales, maintaining high response quality and operational efficiency

Tags: Customer Solutions