# Technical Success Architect at Endor Labs

- Company: Endor Labs
- What the company does: Backed by Lightspeed.
- Company website: http://faction.vc/
- Type: Startups
- Level: Mid level
- Location: Remote US
- Work setup: Remote
- Posted: 2026-08-03
- Apply by: 2026-10-08
- Apply: https://job-boards.greenhouse.io/endorlabs/jobs/4706246005
- Page: https://www.1752.vc/careers/jobs/endor-labs-technical-success-architect/

## About the role

As a Senior Technical Customer Success Architect at Endor Labs, you own our most strategic, highest-ARR accounts, acting as the senior relationship owner and trusted advisor to security and engineering leadership on the customer side.

## What they're looking for

- Proven Strategic Account Experience: 8+ years in customer success, account management, or consulting roles managing enterprise, high-ARR accounts, ideally in B2B SaaS or security
- Executive Presence: Demonstrated ability to build trust and influence at the VP/C-level, running business reviews and navigating complex, multi-stakeholder organizations
- Data-Driven: Comfortable analyzing adoption and usage data to extract insights, quantify value delivered, and turn findings into concrete commercial recommendations
- Consultative Mindset: A strategic advisor's instinct, able to diagnose a customer's broader security program maturity and guide them toward outcomes, not just answer the immediate question
- Exceptional Communicator: Able to translate technical detail into business language for executives, and business priorities into technical direction for engineering teams
- AI-Augmented Efficiency: Comfortable using AI agents and tools such as Claude to research accounts, prepare for meetings, and streamline day-to-day workflows, freeing up more time for high-value customer engagement

Tags: Customer Solutions