# Manager, Member Support at Engine

- Company: Engine
- What the company does: Backed by Entrepreneur First.
- Type: Startups
- Level: Senior
- Location: Remote - US
- Work setup: Remote
- Posted: 2026-11-05
- Apply by: 2026-12-20
- Apply: https://job-boards.greenhouse.io/engine/jobs/8160650003?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/engine-manager-member-support/

## About the role

Our compensation packages are based on several factors, including your experience, expertise, and location. In addition to a competitive base salary, all roles receive equity. Depending on the role, total compensation may also include an annual bonus. Your recruiter will share your complete compensation package as you move through the process. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 3+ years of people leadership in a contact center or customer support setting, experience managing through others (team leads/supervisors) preferred
- Excellent people leader using relationship, coaching, and retention tools
- Comfortable with contact center metrics (CSAT, CPH/productivity, QA, adherence, SLA, shrinkage, attrition) and able to explain what drove a result and what you'll do about it
- Hands-on with reports, experience with WFM tools (e.g., Assembled), BI tools (Hex/Looker), and AI assistants is a plus
- Experience leading through high-volume surges or launches of new lines of business
- Naturally takes a solution-based approach to issue resolution

Tags: Client Operations

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/engine-manager-member-support/