# Director of Client Ops, Group Reservations at ENGINEAI

- Company: ENGINEAI
- What the company does: Engine AI turns fragmented Capital Markets data into one unified intelligence layer — delivering trusted, explainable insights with 90%+ accuracy.
- Company website: https://www.engineai.com
- Type: Startups
- Level: Principal and up
- Location: Remote - US
- Work setup: Remote
- Posted: 2026-09-02
- Apply by: 2026-10-17
- Apply: https://job-boards.greenhouse.io/engine/jobs/7981727003
- Page: https://www.1752.vc/careers/jobs/engineai-director-of-client-ops-group-reservations/

## About the role

We're looking for a Director of Client Ops, Group Reservations to lead our Groups Contracts and Groups Bookings teams. This is a hands-on leadership role for someone who thrives in the details as much as in the strategy — someone who doesn't just oversee the work but genuinely understands it, can step into it, and uses that proximity to make the team and the customer experience meaningfully better every day.

## What they're looking for

- 12+ years in travel operations, group travel support, or a closely related field — with at least 5 years in a director-level or senior leadership role
- Hands-on expertise with group travel bookings and contract management — you understand the operational complexity because you've lived it
- Proven BPO management experience — vendor performance management, quality standards enforcement, commercial negotiations, and operational transitions
- A track record of driving measurable improvement in team performance, process efficiency, and customer satisfaction
- Strong people leadership — you develop talent, give direct feedback, and build teams that are both high-performing and resilient
- Experience operating at multiple altitudes — from reviewing a contract detail to presenting a quarterly operational review to senior leadership

Tags: Client Operations