# Senior Director, Client Operations at ENGINEAI

- Company: ENGINEAI
- What the company does: Engine AI turns fragmented Capital Markets data into one unified intelligence layer — delivering trusted, explainable insights with 90%+ accuracy.
- Company website: https://www.engineai.com
- Type: Startups
- Level: Principal and up
- Location: Remote - US
- Work setup: Remote
- Posted: 2026-08-27
- Apply by: 2026-10-11
- Apply: https://job-boards.greenhouse.io/engine/jobs/7931252003
- Page: https://www.1752.vc/careers/jobs/engineai-senior-director-client-operations/

## About the role

Engine is redefining what business travel looks like and the Senior Director, Client Operations is accountable for redefining what best-in-class travel support looks like alongside it. This role owns the full member support operation across Lodging, Flights, Cars, and Engine X, leads the Customer Advocacy Team, and architects the Elevate program that sets the standard for how Engine's highest-value customers experience the platform.

## What they're looking for

- 12+ years in customer operations, contact center leadership, or travel support — with at least 5 years at the director level or above
- Proven experience running a US-based contact center operation with full P&L or cost accountability
- Hands-on BPO management experience — vendor selection, performance management, commercial negotiations, and transitions
- Experience in travel, hospitality, fintech, or a high-complexity booking and transaction environment strongly preferred
- Familiarity with modern support tooling — Salesforce Service Cloud, WFM platforms, AI-assisted support, and quality management systems
- Experience supporting financial products — corporate cards, expense management, billing operations, or payments — is a strong plus

Tags: Client Operations