# IT Helpdesk at Eon

- Company: Eon
- What the company does: Eon autonomously protects, understands, & activates your data so you can recover from ransomware or rogue AI agents in minutes & power AI across your business. Backed by Lightspeed and Sequoia.
- Company website: https://eon.io/
- Type: Startups
- Level: Mid level
- Location: US -NY
- Work setup: On-site
- Pay: $80K to $110K base salary per year (USD)
- Posted: 2026-09-07
- Apply by: 2026-10-22
- Apply: https://job-boards.eu.greenhouse.io/eonio/jobs/4970166101
- Page: https://www.1752.vc/careers/jobs/eon-it-helpdesk/

## About the role

As an IT Helpdesk Support Specialist, you will provide first- and second-line technical support across Eon. You’ll support a primarily macOS environment and work across hardware, software, identity, access, SaaS applications, and basic networking. You’ll also play an important role in employee onboarding and offboarding, device management, IT operations, and maintaining a high-quality employee experience as Eon continues to grow.

## What they're looking for

- 1–3+ years of experience in IT helpdesk, desktop support, IT support, or a similar role
- Strong hands-on experience supporting and troubleshooting macOS environments
- Experience administering Google Workspace and Microsoft 365 / Entra ID , including user provisioning, groups, licenses, permissions, and MFA
- Experience with Okta , including user and group provisioning, application assignments, MFA enrollment, and basic troubleshooting
- Experience working with a ticketing/helpdesk system such as Zendesk, Jira Service Management, Freshservice, or similar
- Solid understanding of networking fundamentals, including Wi-Fi, DNS, VPN, and DHCP

Tags: G&A