# IT Operations Specialist at Equip Health

- Company: Equip Health
- What the company does: Virtual, evidence-based eating disorder treatment for all diagnoses. Backed by General Catalyst.
- Company website: https://equip.health/
- Type: Startups
- Level: Mid level
- Location: Remote - USA
- Work setup: Remote
- Pay: $81K to $90K base salary per year (USD)
- Posted: 2026-11-04
- Apply by: 2026-12-19
- Apply: https://jobs.ashbyhq.com/equip/829ff280-4d61-4b23-a754-af75e1282203?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/equip-health-it-operations-specialist/

## About the role

The IT Operations Specialist will be responsible for administering, configuring, and optimizing Equip’s service center platforms and related communication technologies. Sitting within the IT organization, the role ensures high platform reliability, seamless telephony routing, and rapid resolution of operational issues across cross-functional care and commercial teams. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 3+ years of professional experience administering, configuring, and supporting enterprise service center, CCaaS, or telephony platforms
- Demonstrated experience configuring, administering, and supporting Amazon Connect (AWS Connect), including contact flows, routing profiles, queues, and user security permissions
- Familiarity with how APIs, webhooks, and data structures (JSON) work, with the ability to collaborate effectively with software engineers
- Demonstrated ability to troubleshoot complex technical platform incidents, conduct root-cause analysis, and coordinate resolution with external software vendors
- Demonstrated experience supporting service center software releases, executing regression testing, and authoring validation documentation
- Demonstrated experience collaborating with cross-functional operational teams, analytics partners, and end users to capture requirements and deliver functional configurations

Tags: Tech & Product

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/equip-health-it-operations-specialist/