# Lead, Care Experience at Equip Health

- Company: Equip Health
- What the company does: Virtual, evidence-based eating disorder treatment for all diagnoses. Backed by General Catalyst.
- Company website: https://equip.health/
- Type: Startups
- Level: Senior
- Location: Remote - USA
- Work setup: Remote
- Pay: $81K to $85K base salary per year (USD)
- Posted: 2026-09-23
- Apply by: 2026-11-07
- Apply: https://jobs.ashbyhq.com/equip/1e0c5c80-e7a1-48e6-a69f-2af5f9ecd008
- Page: https://www.1752.vc/careers/jobs/equip-health-lead-care-experience/

## About the role

A Lead, Care Experience at Equip serves as a critical care coordinator throughout the care experience, guiding and supporting each unique patient and family in their service needs, while also managing a team of Care Experience representatives. This leadership role serves as a “player coach” - reinforcing best practices and operations for their direct team and also supporting patients and families with their needs while part of the Equip program.

## What they're looking for

- Ownership & Accountability: High drive for execution and consistently holds themselves and others, including direct reports, accountable to meet deadlines
- Results-Oriented: Consistently delivers strong results. Knows what they need to do to achieve their goals and does not get distracted by other things. Facilitates mentorship, coaching and training of other team members to help them effectively achieve goals
- Coaching and Mentorship: Provides guidance, mentoring, and professional development support to direct reports and other team members. Can temporarily support broader team when Manager is out of office
- Bachelor’s degree in health sciences, business administration, communications or relevant field required
- 4+ years experience working in a customer/patient success or support role
- Previous direct people management or mentoring experience preferred

Tags: Care Operations