# Customer Success Lead at Esper

- Company: Esper
- What the company does: Provisioning, configuration, updates, and telemetry for POS, kiosks, payment terminals, and clinical devices. Esper is device management infrastructure for dedicated devices. Backed by Insight, Alchemist and Madrona.
- Company website: https://www.esper.io/
- Type: Startups (AI role)
- Level: Senior
- Location: Austin, Texas
- Work setup: Hybrid
- Pay: $120K to $160K base salary per year (USD)
- Posted: 2026-09-01
- Apply by: 2026-10-16
- Apply: https://jobs.lever.co/esper/1f472bdb-2491-403b-b791-524d573fec91
- Page: https://www.1752.vc/careers/jobs/esper-customer-success-lead/

## About the role

Become an “Espert” and trusted advisor by building a deep understanding of Esper’s product, our customers, and their goals Lead and scale Esper’s Customer Success function, including specialization, role clarity, and operating rhythms

## What they're looking for

- 6+ years in Customer Success or Account Management with at least 2 years managing/leading programs through scale and specialization
- Track record of owning retention outcomes and leading complex renewals with senior stakeholders
- Strong analytical and operational chops, can build process and run it
- Excellent written and verbal communication (recaps, success plans, exec updates)
- Comfort working cross-functionally with Product/Engineering on feedback and fixes
- Bias for action and focus on customer outcomes

Tags: Customer Success