# Customer Service Team Lead at Esri

- Company: Esri
- What the company does: Esri is the global market leader in Geographic Information System (GIS) technology, location intelligence, mapping software, and spatial analytics. Esri software is deployed in more than 350,000 organizations and 75 percent of Fortune 500 companies. Backed by Space Capital.
- Company website: https://esri.com
- Type: Startups
- Level: Senior
- Location: Redlands, CA
- Work setup: On-site
- Posted: 2026-09-29
- Apply by: 2026-11-13
- Apply: https://www.esri.com/careers/5252140007?gh_jid=5252140007
- Page: https://www.1752.vc/careers/jobs/esri-customer-service-team-lead/

## About the role

Use your leadership and customer service expertise to empower a team that delivers exceptional experiences. As Customer Service Team Lead, you’ll guide a high-performing group of Customer Service Representatives, fostering a culture of excellence, accountability, and continuous improvement. You’ll collaborate with different departments to streamline operations, resolve challenges, and ensure every customer interaction reflects our commitment to outstanding service.

## What they're looking for

- 5+ years of professional experience in a similar position, supporting similar responsibilities
- Demonstrated leadership capabilities with sound judgment and effective decision-making skills
- Highly team-oriented with a strong commitment to achieving shared goals and driving collective success
- A strong focus on customer satisfaction and the ability to foster a customer-centric culture within the team
- Flexibility to adapt work hours to meet business demands, including team coverage, product meetings, testing assignments, and after-hours support
- Visa sponsorship is not available for this posting. Applicants must be authorized to work for any employer in the U.S

Tags: Customer Svc