# Premium Support Analyst II, Infrastructure at Esri

- Company: Esri
- What the company does: Esri is the global market leader in Geographic Information System (GIS) technology, location intelligence, mapping software, and spatial analytics. Esri software is deployed in more than 350,000 organizations and 75 percent of Fortune 500 companies. Backed by Space Capital.
- Company website: https://esri.com
- Type: Startups
- Level: Analyst
- Location: Charlotte, NC - Arboretum
- Work setup: On-site
- Posted: 2026-11-08
- Apply by: 2026-12-23
- Apply: https://www.esri.com/careers/5190420007?gh_jid=5190420007&utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/esri-premium-support-analyst-ii-infrastructure/

## About the role

As a Support Analyst II, emphasizing your technical proficiency, you will delve into the fundamentals of Esri's robust Geographical Information Systems (GIS) platform and its intersections with vital IT principles like networking, databases, cloud computing, and software issue resolution. Your proactive and resourceful approach will drive creative solutions to our customers' most complex challenges while thriving in a dynamic and collaborative setting. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 2+ years of professional and customer service experience in a similar position, supporting similar responsibilities
- Applied knowledge of the configuration, usage, and performance concepts of ArcGIS Online, ArcGIS Pro, and ArcGIS Enterprise to an industry context
- Experience communicating with customers with varying technical aptitudes in GIS and information technology
- Knowledge of information technology frameworks, including security, networking, installation, configuration, and performance
- Demonstrated experience with SAML, such as Active Directory Federation Services (ADFS), Google Workspace, Okta, and Shibboleth
- Proficiency with one or more programming languages (C#, .NET, Java, C++, Swift, Kotlin or JavaScript)

Tags: ESS-Ops-Charlotte

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/esri-premium-support-analyst-ii-infrastructure/