# RMA & Repair Lead at Etched

- Company: Etched
- What the company does: Co-designed chips, racks, and software to push the pareto frontier to best-in-class throughput and interactivity. Backed by Kleiner Perkins and Sequoia.
- Company website: https://www.etched.com/
- Type: Startups
- Level: Senior
- Location: San Jose
- Work setup: On-site
- Posted: 2026-09-01
- Apply by: 2026-10-16
- Apply: https://jobs.ashbyhq.com/etched/b003657e-f8dc-440e-9356-1133ba1796ec
- Page: https://www.1752.vc/careers/jobs/etched-rma-and-repair-lead/

## About the role

Etched is seeking an RMA and Repair Lead to build and run the end-to-end returns and repair operation for our AI hardware — from the moment a customer reports a failure through diagnosis, repair, and supplier recovery. You’ll be responsible for managing the repair capability whether it’s in-house or through outsourced partners.

## What they're looking for

- 8+ years of experience in Repair operations, RMA, or hardware support operations, including ownership of end-to-end returns flow
- Direct experience standing up a repair operation — either building an in-house depot or selecting and managing an outsourced repair partner [ especially from scratch in a fast-paced environment
- Strong hands-on technical depth in hardware debug, board- and system-level troubleshooting, and failure analysis
- Experience converting NPI/manufacturing process documentation into repair processes, work instructions, and test flows
- Strong understanding of failure analysis (FA), root cause, and corrective action processes
- Excellent communication skills and ability to work closely with customers, suppliers, and internal teams

Tags: Production