# Insurance Case Manager at Ethos

- Company: Ethos
- What the company does: Get an instant life insurance quote online today! Ethos makes life insurance easy by offering you a dependable quote in seconds. Backed by General Catalyst and Sequoia.
- Company website: https://www.ethoslife.com/
- Type: Startups
- Level: Senior
- Location: Remote US
- Work setup: Remote
- Pay: $90K to $120K base salary per year (USD)
- Posted: 2026-08-17
- Apply by: 2026-10-08
- Apply: https://job-boards.greenhouse.io/ethoslife/jobs/8703237002
- Page: https://www.1752.vc/careers/jobs/ethos-insurance-case-manager/

## About the role

We're looking for an Insurance Case Manager to own a portfolio of pending applications, investigate why they're stuck, and drive them to resolution by working directly with carriers, underwriting, new business, policy administration, and agents. This is not a traditional case-processing role: we need someone who can diagnose the root cause of individual cases while also using data across the full pending book to identify systemic patterns and recommend process improvements.

## What they're looking for

- Significant experience in life insurance new business, case management, underwriting support, or policy administration, with strong working knowledge of life insurance products and the application-to-issue lifecycle
- Demonstrated ability to work independently: given a portfolio of pending cases, able to prioritize by urgency and impact, diagnose blockers, and drive resolution with minimal oversight
- Experience partnering directly with carrier underwriting or new business teams to resolve outstanding requirements or case blockers
- Strong analytical skills, with the ability to identify patterns and trends across a portfolio of cases rather than only resolving cases individually
- Salesforce experience strongly preferred
- Experience with Mode, Hex, SQL, or similar analytics/reporting tools is a significant plus

Tags: Customer Experience