# Senior Manager, Customer Experience at Ethos

- Company: Ethos
- What the company does: Get an instant life insurance quote online today! Ethos makes life insurance easy by offering you a dependable quote in seconds. Backed by General Catalyst and Sequoia.
- Company website: https://www.ethoslife.com/
- Type: Startups
- Level: Senior
- Location: Remote US
- Work setup: Remote
- Pay: $122K to $170K base salary per year (USD)
- Posted: 2026-08-11
- Apply by: 2026-10-08
- Apply: https://job-boards.greenhouse.io/ethoslife/jobs/8693561002
- Page: https://www.1752.vc/careers/jobs/ethos-senior-manager-customer-experience/

## About the role

Creating a world-class customer experience is critical to Ethos' mission and will continue to determine our growth and success at the intersection of life insurance and technology. We're looking for a leader who can build the CX processes, tools, and voice-of-customer channels we need to move from reactive problem-solving to a proactive customer experience engine: one that consistently identifies where we're falling short and drives improvements forward, end to end.

## What they're looking for

- 8+ years experience leading customer experience or similar analytics/insight-driven functions with a demonstrated ability to scale a customer experience function
- A track record of standing up or running a structured insights-to-roadmap process — turning customer feedback into prioritized, executed work
- Demonstrated success influencing roadmap prioritization across product, engineering, or other functional leaders without direct authority over their teams' resources
- Genuinely hands-on with data: comfortable pulling and validating core reporting directly from CRM/support platforms
- Experience owning or deeply using a Voice of Customer or comparable insight platform as a core, ongoing responsibility
- People leadership experience managing a multi-function team with distinct operational workstreams and disciplines

Tags: Customer Experience