# Customer Support Partner Enablement Manager at Etsy

- Company: Etsy
- What the company does: Backed by Accel and USV.
- Company website: http://www.etsy.com
- Type: Startups
- Level: Principal and up
- Location: Brooklyn, New York
- Work setup: On-site
- Posted: 2026-09-17
- Apply by: 2026-11-01
- Apply: https://etsy.wd5.myworkdayjobs.com/en-US/Etsy_Careers/job/Brooklyn-New-York/Customer-Support-Partner-Enablement-Manager_JR5865-1
- Page: https://www.1752.vc/careers/jobs/etsy-customer-support-partner-enablement-manager/

## About the role

Are you passionate about setting global operational standards and scaling elite customer support? Etsy is hiring a Customer Support Partner Enablement Manager to join our Outsourced Services team. In this role, you will be responsible for and strengthen the training and enablement strategy across our global Etsy outsourced partner network (EOP).

## What they're looking for

- Experience building or transitioning a multi-site Customer Support enablement function to a partner-led or outsourced delivery model
- Experience establishing trainer accreditation, calibration, and quality-assurance practices across multiple partners, sites, or lines of business
- Working knowledge of adult-learning and instructional-design principles, with the ability to evaluate modular, scenario-based, and self-paced learning materials
- Familiarity with learning, knowledge-management, customer-support, quality, and analytics platforms such as Docebo, Guru, Articulate, Zendesk, MaestroQA, or Looker
- Experience supporting enablement in a fast-changing technology, marketplace, or ecommerce environment with frequent product, policy, and workflow changes
- Experience working across geographically distributed and culturally diverse partner teams