# Investigator, Operational Excellence at Etsy

- Company: Etsy
- What the company does: Backed by Accel and USV.
- Company website: http://www.etsy.com
- Type: Startups
- Level: Mid level
- Location: Brooklyn, New York
- Work setup: On-site
- Posted: 2026-10-29
- Apply by: 2026-12-13
- Apply: https://etsy.wd5.myworkdayjobs.com/en-US/Etsy_Careers/job/Brooklyn-New-York/Investigator--Operational-Excellence_JR6039-1?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/etsy-investigator-operational-excellence/

## About the role

As an Investigator, Operational Excellence, you play a key role in improving how Etsy’s Risk & Fraud operations work day to day and over time. This role combines deep operational knowledge, fraud investigation experience, and process improvement work. You’ll use insights from complex casework, quality trends, operational metrics, and frontline feedback to identify where our workflows, tooling, documentation, and training can be stronger. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 3+ years of fraud operations, risk operations, trust and safety, or related experience, with a strong track record of handling complex investigations
- Experience leading operational excellence initiatives such as QA, training, knowledge management, workflow design, or business process improvement
- Strong analytical and critical thinking skills, including the ability to perform root cause analysis and translate findings into actionable recommendations
- Proficiency in SQL and data visualization tools such as Looker or Tableau to extract and communicate actionable insights
- Strong written and verbal communication skills, with the ability to explain operational issues clearly and influence partners across functions
- Demonstrated ability to organize ambiguous work, move initiatives forward, and improve how teams operate at scale


Source: 1752vc Careers, https://www.1752.vc/careers/jobs/etsy-investigator-operational-excellence/