# Manager, Outsourced Tooling Delivery and Reliability at Etsy

- Company: Etsy
- What the company does: Backed by Accel and USV.
- Company website: http://www.etsy.com
- Type: Startups
- Level: Senior
- Location: Brooklyn, New York
- Work setup: On-site
- Posted: 2026-10-28
- Apply by: 2026-12-12
- Apply: https://etsy.wd5.myworkdayjobs.com/en-US/Etsy_Careers/job/Brooklyn-New-York/Manager--Outsourced-Tooling-Delivery-and-Reliability_JR6050?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/etsy-manager-outsourced-tooling-delivery-and-reliability/

## About the role

Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy employee, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Lead the team: Set priorities, coach and develop team members, review technical work, and build backup coverage across critical tools and processes
- Vendor management: Supervise team’s technology vendor operating rhythm and contract renewals, ensuring business continuity and that Etsy is receiving appropriate attention and value within these relationships
- Protect operational continuity: Lead the tooling response to incidents and outages. Establish escalation paths, workarounds, recovery procedures, and follow-up actions that reduce repeat issues and agent downtime
- Run a clear intake and delivery process: Triage requests and bugs, assess operational impact and capacity, and give stakeholders clear commitments and status updates
- Maintain access controls: Oversee provisioning workflows and audit evidence for supported tools to ensure compliance with security standards
- Measure and improve reliability: Use incident trends, access performance, change defects, and agent feedback to prioritize preventive fixes, automation, and documentation


Source: 1752vc Careers, https://www.1752.vc/careers/jobs/etsy-manager-outsourced-tooling-delivery-and-reliability/