# Operational Readiness Manager, Customer Support at Etsy

- Company: Etsy
- What the company does: Backed by Accel and USV.
- Company website: http://www.etsy.com
- Type: Startups
- Level: Senior
- Location: Brooklyn, New York
- Work setup: On-site
- Posted: 2026-09-14
- Apply by: 2026-10-29
- Apply: https://etsy.wd5.myworkdayjobs.com/en-US/Etsy_Careers/job/Brooklyn-New-York/Operational-Readiness-Manager_JR5845-1
- Page: https://www.1752.vc/careers/jobs/etsy-operational-readiness-manager-customer-support/

## About the role

The Operational Readiness Manager (ORM) serves as the operational link between external business changes and internal support readiness. As a deep internal subject matter authority within the Support Operations pillar, you are dedicated to ensuring that Etsy’s support ecosystem is prepared to launch key product improvements. In this role, you will identify operational friction points before they impact customers and coordinate the support organization's response to site incidents and product changes.