# Senior Business Operations & Program Manager (Customer Support) at Etsy

- Company: Etsy
- What the company does: Backed by Accel and USV.
- Company website: http://www.etsy.com
- Type: Startups
- Level: Senior
- Location: Brooklyn, New York
- Work setup: On-site
- Posted: 2026-11-04
- Apply by: 2026-12-19
- Apply: https://etsy.wd5.myworkdayjobs.com/en-US/Etsy_Careers/job/Brooklyn-New-York/Senior-Business-Operations---Program-Manager--Customer-Support-_JR6106-1?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/etsy-senior-business-operations-and-program-manager-customer-support/

## About the role

We’re looking for a Senior Business Operations & Program Manager to partner with the Senior Director of Customer Support and lead the cross-functional programs that matter most to Support. You will run the organization’s operating rhythm, support leaders across our automated support, human support, and support operations teams, and lead programs that improve resolution quality, customer trust, and operational maturity. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 6 to 10 years of experience in program management, business operations, strategy, chief-of-staff, consulting, or customer operations, including ownership of complex programs with multiple dependencies
- Willingness to roll up your sleeves. You take pride in the details, from a clean tracker to a well-run offsite, and you do not see operational and administrative work as beneath the role
- Strong written and verbal communication, with the ability to turn complex information into clear recommendations, decisions, and plans
- Excellent organization and follow-through
- Comfort working with metrics and imperfect information. You can establish a baseline, identify what matters, and use data to improve decisions
- Sound judgment with sensitive information and competing priorities, and comfort influencing without authority


Source: 1752vc Careers, https://www.1752.vc/careers/jobs/etsy-senior-business-operations-and-program-manager-customer-support/