# Staff Product Manager, Customer Support at Etsy

- Company: Etsy
- What the company does: Backed by Accel and USV.
- Company website: http://www.etsy.com
- Type: Startups
- Level: Senior
- Location: Brooklyn, New York
- Work setup: On-site
- Posted: 2026-10-29
- Apply by: 2026-12-13
- Apply: https://etsy.wd5.myworkdayjobs.com/en-US/Etsy_Careers/job/Brooklyn-New-York/Staff-Product-Manager--Customer-Operations_JR6077-1?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/etsy-staff-product-manager-customer-support/

## About the role

Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy employee, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Proven experience leading complex user-facing product initiatives
- Demonstrated track record of collaborating to ensure product strategy finds the right balance of moving fast and considering different perspectives
- Passionate about solving ambiguous customer problems
- Experience with using both qualitative and quantitative data to make product decisions and knowing when and how to balance data with intuition
- Success sharing timelines, trade-offs, and risks with a broad and senior leadership group
- AI agent and/or customer support experience is a strong plus


Source: 1752vc Careers, https://www.1752.vc/careers/jobs/etsy-staff-product-manager-customer-support/