# Staff Tooling & Platform Operations Manager at Etsy

- Company: Etsy
- What the company does: Backed by Accel and USV.
- Company website: http://www.etsy.com
- Type: Startups
- Level: Senior
- Location: Brooklyn, New York
- Work setup: On-site
- Posted: 2026-09-24
- Apply by: 2026-11-08
- Apply: https://etsy.wd5.myworkdayjobs.com/en-US/Etsy_Careers/job/Brooklyn-New-York/Staff-Tooling---Platform-Operations-Manager_JR5921-1
- Page: https://www.1752.vc/careers/jobs/etsy-staff-tooling-and-platform-operations-manager/

## About the role

Etsy is seeking a Staff Tooling & Platform Operations Manager to join the Outsourced Services team. In this senior individual contributor role, you’ll own strategic tooling initiatives that support Etsy’s Customer Operations teams and outsourced partner network. You’ll lead work from discovery through implementation and post-launch support, translating operational needs into clear requirements, scalable workflows, and measurable improvements for the teams who rely on our tools.

## What they're looking for

- Significant experience in tooling operations, business operations, customer operations technology, program management, systems operations, product operations, or a related field
- The ability to operate independently as a senior individual contributor, influence without direct authority, and build trusted relationships with leaders and cross-functional teams
- Strong program leadership skills, including the ability to define scope, clarify ownership, manage timelines and dependencies, identify risks, communicate tradeoffs, and drive follow-through
- A proactive approach and clear communication with technical and non-technical audiences at all levels, including the ability to synthesize complex tooling issues and recommend a path forward
- Strong systems thinking and problem-solving skills, connecting tooling and architecture decisions to agent experience, efficiency, quality, long-term scalability, and business outcomes
- Experience working across functions such as Operations, Product, Engineering, Quality, Enablement, Analytics, Workforce Management, or vendor/BPO teams