# Senior Manager, Lifecycle & Retention at Eve

- Company: Eve
- What the company does: Legal AI software for plaintiff law firms: handle more cases, increase settlement values, and grow revenue without adding headcount. Trusted by 1,200+ firms. Backed by Lightspeed, a16z and Menlo.
- Company website: https://eve.legal/
- Type: Startups
- Level: Senior
- Location: San Francisco (Hybrid); San Mateo, CA (Hybrid)
- Work setup: Hybrid
- Posted: 2026-09-10
- Apply by: 2026-10-25
- Apply: https://job-boards.greenhouse.io/eve/jobs/4400804009
- Page: https://www.1752.vc/careers/jobs/eve-senior-manager-lifecycle-and-retention/

## About the role

We're hiring a Senior Manager, Lifecycle & Retention to own what happens to a law firm after they sign. You'll report to the VP of Growth and Monetization, with the post-sale customer lifecycle as your scope and a direct line to the person accountable for it.

## What they're looking for

- 5+ years in lifecycle, CRM, or retention marketing, owning customer email programs across the full lifecycle rather than one stage of it
- Programs you built at every stage. Come ready to walk through an onboarding sequence you designed, an adoption campaign that changed usage, and a churn or NRR number you moved
- Strong writer. You'll be asked for email samples you personally wrote
- Deep hands-on experience with a lifecycle platform such as Iterable, Braze, Customer.io, or HubSpot, including the data model behind it, and with behavior-triggered programs rather than scheduled sends
- Comfort working directly in product analytics such as Amplitude, and enough SQL to pull your own segments and cohorts
- Working knowledge of deliverability, sending infrastructure, and how to protect a domain's reputation

Tags: Product