# Customer Success Manager at Evident ID

- Company: Evident ID
- What the company does: Backed by NEA.
- Company website: https://www.evidentid.com/
- Type: Startups
- Level: Senior
- Location: Atlanta, GA
- Work setup: Hybrid
- Posted: 2026-07-20
- Apply by: 2026-10-08
- Apply: https://jobs.lever.co/evidentid/8d76006e-5090-4bd0-ab23-a586c640129b
- Page: https://www.1752.vc/careers/jobs/evident-id-customer-success-manager/

## About the role

Evident is looking for a motivated individual to join our growing Customer Success Team as a Customer Success Manager. As the go-to point of contact for our customers, you’ll have the opportunity to manage your own book of business in an effort to grow and expand each account. Your daily focus will be driving customer adoption and retention through account management, strategy calls and regular business reviews.

## What they're looking for

- 3–6+ years of experience in Customer Success, Account Management, or a related client-facing role
- Prior experience in an onboarding or implementation role
- Experience managing a book of business with renewal and retention responsibility
- Experience working with insurance certificates (COIs), policy documents, or contract/compliance requirements - ability to read & interpret coverage terms, limits, and endorsements
- Ability to translate complex business or contractual requirements into system configurations (workflow rules, decisioning logic, or similar platform setup)
- Strong communication and presentation skills, including executive-level conversations

Tags: Customer Success