# Customer Care Associate at Evvy

- Company: Evvy
- What the company does: Get innovative vaginal healthcare, powered by our state-of-the-art Vaginal Microbiome Test. Our clinical care platform includes Rx for bacterial vaginosis (BV), yeast infections, aerobic vaginitis, fertility and more. Trusted by 100,000+ users. Backed by General Catalyst.
- Company website: https://www.evvy.com/
- Type: Startups
- Level: Associate
- Location: New York City
- Work setup: On-site
- Posted: 2026-08-31
- Apply by: 2026-10-15
- Apply: https://jobs.ashbyhq.com/evvy/09b04490-1716-45d2-b871-4a23823ae921
- Page: https://www.1752.vc/careers/jobs/evvy-customer-care-associate/

## About the role

Close every loop you open: confirm the issue is actually resolved, follow through on every commitment. Collect and surface recurring issues and root causes to Ops, Product, and Clinical — turning what you see in the queue into real fixes, not just closed tickets.

## What they're looking for

- 1–3 years of experience in customer experience, operations, or a related fast-paced/startup environment — healthcare experience is a plus, not a requirement
- Strong triage judgment. You make fast, sound calls on what’s yours to resolve versus what needs to go to Ops, Coaching, or Clinical, and understand why getting that line right matters more here than almost anywhere else
- A sharp, warm written communicator. You can produce a friendly, complete and precise answer under time pressure, not just a grammatically correct one
- A proactive instinct. You’d rather flag a problem or reach out before someone asks than wait for the ticket to arrive
- A self-starter. You don't need heavy oversight to figure out what to do next, you take ownership and move without waiting to be told
- Holds the bar steady under volume. Ticket 50 gets the same care as ticket 1, and treats every commitment as owned until it’s actually resolved

Tags: Finance / Ops