# Head of Support Engineering at Exa

- Company: Exa
- What the company does: Search API for AI agents that need real-time web data, deep research, and structured content from one endpoint. Try our API for free. Backed by Lightspeed, Y Combinator and a16z.
- Company website: https://exa.ai/
- Type: Startups (AI role)
- Level: Principal and up
- Location: San Francisco, California
- Work setup: On-site
- Pay: $220K to $335K base salary per year (USD)
- Posted: 2026-10-29
- Apply by: 2026-12-13
- Apply: https://jobs.ashbyhq.com/exa/94f61fe3-e2be-4b5d-8d8c-fd8881297822?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/exa-head-of-support-engineering/

## About the role

You'll build and lead Support at Exa: an AI-first, 24/7 support function for every committed customer, worldwide. AI tools like Pylon and AI agents handle the first line; your team of Support Engineers takes on the hard technical problems the AI can't, with the same technical depth as our Forward Deployed Engineers. You'll also own escalation management: watching the health of every account, largely through AI, and making sure every contraction or churn risk reaches the right people with a clear plan to fix it. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Several years of hands-on programming experience, at the same level as the Support Engineers you'll hire: you can debug APIs and customer integrations and open pull requests yourself
- 5+ years in technical support, support engineering, SRE or customer engineering, including 2+ years leading a technical support team, ideally at an API, developer-tools or AI company
- Experience building support operations from scratch: tooling, SLAs, severity models, escalation paths and 24/7 coverage
- Strong judgment on automation and AI: you've used AI or automation to scale a support function without lowering quality
- Clear communication with customers, engineers and executives, especially under pressure

Tags: GTM

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/exa-head-of-support-engineering/