# Support Engineer at Exa

- Company: Exa
- What the company does: Search API for AI agents that need real-time web data, deep research, and structured content from one endpoint. Try our API for free. Backed by Lightspeed, Y Combinator and a16z.
- Company website: https://exa.ai/
- Type: Startups (AI role)
- Level: Mid level
- Location: San Francisco, California
- Work setup: On-site
- Pay: $115K to $225K base salary per year (USD)
- Posted: 2026-10-29
- Apply by: 2026-12-13
- Apply: https://jobs.ashbyhq.com/exa/918561fd-6f4b-4b2b-a14d-041109ecf692?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/exa-support-engineer/

## About the role

Support Engineers make sure every committed Exa customer gets their problem solved, fast, around the clock. We run support AI-first: AI tools like Pylon and agents triage tickets, answer them and resolve what they can. You take on what the AI can't: the hard, ambiguous technical problems that need a real engineer. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- Several years of hands-on programming experience. You can read and debug unfamiliar code, and you're comfortable opening pull requests in a production codebase
- Experience troubleshooting APIs, SDKs or distributed systems in production, ideally with search, retrieval, LLMs or data pipelines
- A structured approach to ambiguous problems: you ask the right questions, form hypotheses and test them
- Clear judgment on when to keep digging and when to escalate, and the ability to explain a technical problem clearly to customers and engineers
- Comfort working AI-first, with AI tools and agents as part of your daily workflow
- Availability for shift work as part of a 24/7, follow-the-sun support model

Tags: GTM

Source: 1752vc Careers, https://www.1752.vc/careers/jobs/exa-support-engineer/