# VP, Customer Experience at Exa

- Company: Exa
- What the company does: Search API for AI agents that need real-time web data, deep research, and structured content from one endpoint. Try our API for free. Backed by Lightspeed, Y Combinator and a16z.
- Company website: https://exa.ai/
- Type: Startups (AI role)
- Level: Principal and up
- Location: San Francisco, California
- Work setup: On-site
- Pay: $275K to $350K base salary per year (USD)
- Posted: 2026-08-13
- Apply by: 2026-10-08
- Apply: https://jobs.ashbyhq.com/exa/c14f297b-b2b2-4e20-90fd-bdfe49880f08
- Page: https://www.1752.vc/careers/jobs/exa-vp-customer-experience/

## About the role

We're hiring our first VP of Post-Sales to build and own everything that happens after a deal closes. You'll be responsible for turning new logos into durable, expanding accounts — designing how we onboard customers, instrumenting the signals that predict expansion or churn before they happen, running renewals, and overseeing support. You will own Net Dollar Retention (NDR) as your headline metric and build the team and systems required to move it in the right direction as we scale.

Tags: GTM Exec