# Director / Principal of Product Design – Servicing at Expedia Group

- Company: Expedia Group
- What the company does: Expedia Group is your gateway to the world of travel through trusted brands, leading technology, and a global marketplace connecting travelers, partners, and experiences.
- Company website: https://www.expediagroup.com
- Type: Startups
- Level: Principal and up
- Location: 5 Locations
- Work setup: On-site
- Posted: 2026-11-03
- Apply by: 2026-12-18
- Apply: https://expedia.wd108.myworkdayjobs.com/en-US/search/job/USA---California---San-Francisco/Director---Principal-of-Product-Design---Servicing_R-111068?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/expedia-group-director-principal-of-product-design-servicing/

## About the role

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 12+ years of experience in product design with, at least, 4 years leading design teams at scale
- Bachelor’s Degree in Design, HCI, User Experience, or related field (or equivalent experience)
- Expertise in customer servicing, support, or CX experiences (e.g., self‑service, virtual agents, omnichannel support), with a deep understanding of how AI and ML shape resolution, personalization, and explainability
- A proven track record of designing experiences that simplify complex information, reduce customer effort, and build trust with users
- Skilled in translating ambiguous technical opportunities into clear, inspiring product experiences
- Adept at building, scaling, and coaching design teams that deliver at both craft and strategic levels


Source: 1752vc Careers, https://www.1752.vc/careers/jobs/expedia-group-director-principal-of-product-design-servicing/