# Director, Workforce Management at Expedia Group

- Company: Expedia Group
- What the company does: Expedia Group is your gateway to the world of travel through trusted brands, leading technology, and a global marketplace connecting travelers, partners, and experiences.
- Company website: https://www.expediagroup.com
- Type: Startups
- Level: Principal and up
- Location: 2 Locations
- Work setup: On-site
- Posted: 2026-11-04
- Apply by: 2026-12-19
- Apply: https://expedia.wd108.myworkdayjobs.com/en-US/search/job/Washington---Seattle-Campus/Director--Workforce-Management_R-109240-1?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/expedia-group-director-workforce-management/

## About the role

Lead a large, global workforce management organization, setting clear expectations, operating rhythms, and performance standards across regions. Oversee capacity planning, real-time management, resource management, workforce optimization, and supporting technology in alignment with customer demand and business priorities. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- You have 10+ years of relevant experience with a bachelor’s degree, or 8+ years of relevant experience with a master’s degree
- You have a bachelor’s degree in business, operations, analytics, or a related technical field, or equivalent related professional experience
- You have 10+ years of experience managing people leaders and developing high-performing, geographically distributed teams
- You have deep experience in workforce management, contact center operations, capacity planning, and workforce optimization across multiple regions, channels, or delivery sites
- You are proficient in Microsoft Office, particularly Excel and PowerPoint, and experienced with workforce optimization platforms such as Amazon Connect, NICE inContact, Genesys, or Aspect
- You have working expertise with contact center telephony platforms and case management platforms such as Salesforce and Jira, and you use data and technology to guide operational decisions


Source: 1752vc Careers, https://www.1752.vc/careers/jobs/expedia-group-director-workforce-management/