# Sr Director. Agent Tools Product & Technology at Expedia Group

- Company: Expedia Group
- What the company does: Expedia Group is your gateway to the world of travel through trusted brands, leading technology, and a global marketplace connecting travelers, partners, and experiences.
- Company website: https://www.expediagroup.com
- Type: Startups
- Level: Principal and up
- Location: Washington - Seattle Campus
- Work setup: On-site
- Posted: 2026-10-16
- Apply by: 2026-11-30
- Apply: https://expedia.wd108.myworkdayjobs.com/en-US/search/job/Washington---Seattle-Campus/Sr-Director-Agent-Tools-Product---Technology_R-110290?utm_source=1752vc&utm_medium=careers
- Page: https://www.1752.vc/careers/jobs/expedia-group-sr-director-agent-tools-product-and-technology/

## About the role

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business. Found on 1752vc Careers, the job board for startup and VC roles.

## What they're looking for

- 10+ years of product and/or technology leadership experience, including at least 3 years leading product and engineering teams that build customer service, CRM, or platform capabilities at scale
- Experience with Salesforce Service Cloud or comparable agent desktop and CRM platforms, including modernization or migration from legacy technology
- Experience delivering service automation through product, technology, and AI, including large-scale agent tooling or self-service capabilities
- Experience leading in a medium-to-large, highly matrixed organization and aligning senior Product, Technology, and Operations stakeholders around shared outcomes
- Proficient communication, stakeholder engagement, operational measurement, and people leadership skills


Source: 1752vc Careers, https://www.1752.vc/careers/jobs/expedia-group-sr-director-agent-tools-product-and-technology/