# Customer Experience Coordinator (Real Estate) at Expedock

- Company: Expedock
- What the company does: Backed by Insight and Pear VC.
- Company website: https://www.expedock.com/
- Type: Startups (AI role)
- Level: Mid level
- Location: Remote (US)
- Work setup: Remote
- Posted: 2026-07-24
- Apply by: 2026-10-08
- Apply: https://expedock.bamboohr.com/careers/191
- Page: https://www.1752.vc/careers/jobs/expedock-customer-experience-coordinator-real-estate/

## About the role

The Customer Service Coordinator is the first point of contact for tenants and guarantors, providing exceptional support throughout their tenancy. Working remotely as part of an integrated team, you will handle a variety of customer inquiries via phone, email, CRM, and customer portals while ensuring each interaction is managed with professionalism, empathy, and sound judgment.

## What they're looking for

- Serve as the primary point of contact for tenant and guarantor inquiries via phone, email, CRM, and customer portals
- Deliver friendly, empathetic, and professional customer support across a wide range of tenancy-related concerns
- Manage inbound calls and shared inboxes while ensuring timely, accurate, and professional responses
- Use sound judgment to resolve customer concerns independently or escalate them appropriately
- Keep tenants and guarantors informed by providing timely updates throughout the resolution process
- Identify urgent or sensitive matters and ensure they are promptly routed to the appropriate team

Tags: Service Delivery Team