# Solutions Architect (Delivery) at Extend

- Company: Extend
- What the company does: Turn shopper behavior into operational and financial advantage with dynamic perks and policies. Backed by SoftBank VF.
- Company website: https://www.extend.com/
- Type: Startups
- Level: Mid level
- Location: Remote, US
- Work setup: Remote
- Pay: $110K to $160K base salary per year (USD)
- Posted: 2026-06-11
- Apply by: 2026-10-08
- Apply: https://job-boards.greenhouse.io/extend/jobs/6015820004
- Page: https://www.1752.vc/careers/jobs/extend-solutions-architect-delivery/

## About the role

Extend is revolutionizing the post-purchase experience for retailers and their customers by providing merchants with AI-driven solutions that enhance customer satisfaction and drive revenue growth. Our comprehensive platform offers automated customer service handling, seamless returns/exchange management, end-to-end automated fulfillment, and product protection and shipping protection alongside Extend's best-in-class fraud detection.

## What they're looking for

- 4-7 years of experience in a customer-facing technical role such as a Solutions Architect, Implementation Specialist, Technical Consultant, or similar client-facing position
- Demonstrated track record of independently leading clients or stakeholders through complex technical implementations or integrations, from scoping through go-live
- Exceptional ability to translate complex technical concepts, architecture, and solutions for both technical and non-technical audiences — including executive stakeholders
- Deep, hands-on experience working with Mid-Market and Enterprise merchants, with the ability to manage competing priorities across multiple accounts simultaneously
- Hands-on experience with common integration patterns (APIs, file-based, event-driven, webhooks, etc.) and the ability to recommend the right approach for a given use case
- A proactive, ownership-driven mindset — you identify problems before they escalate, drive solutions end-to-end, and advocate for both the client and the business when tradeoffs arise

Tags: Solution Engineering (570)